Frequently Asked Questions
Everything you need to know about shopping with Flamingo
How can I track my order?
Once your order has shipped, you will receive an email with a tracking link. You can also view your order status by logging into your Flamingo account and visiting the 'Order History' section.
What is your return policy?
We offer a 30-day return policy for most unused and unopened items in their original packaging. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
Flamingo accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your items sooner.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
Are your products covered by a warranty?
Many of our products come with a manufacturer's warranty. If you receive a defective item, please contact our support team within 48 hours of delivery so we can arrange a replacement.